Terms & Conditions 1. Our Information2. Order Acceptance3. Price & Description of Products4. Payments5. Deliveries6. Damaged Goods7. Returns & Cancelations8. Storage9. Colours and Finishes10. Guarantee11. Use of material12. Disclaimer of liability13. Reservation of Title14. Variations 1. Our Information This site is owned and operated by Newby House Interiors (referred to as newbyhouseinteriors.co.uk, 'we', 'us' or 'our'). Head Office: Newby House InteriorsNewby HouseNewbyMiddlesbroughClevelandTS8 0AE Tel/Fax: 01642 321748 Email: sales@newbyhouseinteriors.co.uk VAT No: 257625440. This page states the 'Terms and Conditions' under which you may use the Newby House Interiors website. If you do not accept the Terms and Conditions stated here, do not use this website and service. By using this website, you are indicating your acceptance of these Terms and Conditions.The terms 'You' and 'User' as used here in refer to all individuals and/or entities accessing this website for any reason. 2. Order Acceptance:
Receipt by Newby House Interiors of an order via our website does not constitute legal acceptance of an order. Your order, will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.
3. Price & Description of Products Size, weight and product descriptions are given in good faith from our supplier’s information. Occasionally mistakes may be made on price or product description. If a product has been priced incorrectly we have the right to remove the product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel your order and refund or cancel any payments made. E&OE.
4. Payments
Payment of goods are taken in full at time of order, deposits may be taken at our discretion. We accept payment via most major credit & debit cards including MasterCard and Visa. Card payments are processed through our secure PayPal checkout. We accept payment by telephone. We accept cheques payable to Newby House Interiors (cheques must clear before goods are despatched). We also accept payments via PayPal. PayPal payments are only accepted from verified users who have a confirmed address, for more information click here. Please note- we only accept payment in UK Pounds Sterling (£GBP) & All prices are inclusive of V.A.T. 5. DeliveriesNewby House Interiors is an ecommerce company. We do not stock any products they are all dispatched directly to you the customer either by the suppliers own vehicles or by their designated third party courier. You will be contacted and offered a mutually acceptable delivery date. You will be offered an AM or PM time slot and where possible a 2-3 hour time window. You maybe contacted via telephone, text message or email.
Delivery days are Monday to Friday. However it maybe possible to deliver on a Saturday. If so any extra charges would be payable by you the customer.
Goods will be delivered to the delivery address you provide on your order only. Multi-item orders (orders containing more than one item) are always dispatched in their entirety, please consider the longest fulfilment time for an item to be the delivery time of your order. Again there maybe an opportunity to split the delivery if you are willing to pay the extra charges. The one delivery is subsidised by Newby House Interiors. Delivery may not be possible in more remote areas of UK and Ireland. For more delivery info including failed deliveries please see the delivery section page HERE 5a. How goods are delivered Delivery is usually made by a one man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two man services may be arranged if required (there may be an additional charge for two man services). Please note:
- Delivery is to ground floor locations only.
- Some Items may require self assembly.
- It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in.
5c. Delivery Access to Your Premises If we agree to deliver to your room of choice it is your (the customers) responsibility to provide free and easy access to the ultimate destination of goods supplied by us. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your own cost and risk. If access is in anyway restricted making delivery of the goods to the final destination difficult it is essential that you let us know. You should think in particular about vehicle access, lifts and tight stairs etc. 5d. Re-Deliveries Any deliveries which have been booked in and confirmed with customers are expected to be carried out; any failed deliveries will be charged to the customer for re-delivery. 5e. Delivery TimesFor delivery times please see; HERE. All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We will do our best to inform you of any unexpected delay. We regret we cannot compensate customers for failed deliveries where the problem is outside of our reasonable control. 6. Damaged Goods You should inform us of any faults with the item or packaging as soon as delivery is taken. You will be asked to provide photographic evidence of any faults before we can deal with your claim. All items should be checked for damage before signing for as received in good condition, we are not responsible for damage caused once delivery has been taken and goods have been accepted. If it is not feasible to check all items please sign as unchecked and report any damage within 24 hours, claims will not be accepted if we are not notified within this time.It is your responsibility to take reasonable care of the goods whilst in your possession. Please retain the packaging for all items of furniture, goods must be returned in their original packaging. It is the customer’s responsibility to ensure goods are packaged securely in order to arrive back with us safely.
When an item is deemed faulty and unfit for purpose, we will require any supporting photographic evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault / defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.
7a. Returns & Cancelations
RETURNS & REFUNDS
We want you to be happy with your purchase, however if you change your mind and wish to make a return you must notify us within 14 days in writing, preferably by email and in line with the Consumer Contracts Regulation. Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging. Please see below.
WHAT CAN YOU NOT RETURN?
We are unable to accept returns on assembled and part assembled furniture.
We are unable to accept returns of special made and bespoke items.
This includes:-
Old Charm Furniture which is made and coloured to order.
Bradley and Ashmore Antique Reproduction Furniture, which is made and coloured to order.
Any upholstery that is upholstered from a choice of fabrics and chosen by the customer from a swatch. These items are upholstered upon request and cannot be returned.
This includes Desser upholstered furniture but not the non-upholstered items. Lamp tables and coffee tables etc.
If in doubt wood samples and fabric samples are available for all of the above.
RETURNS / REFUNDS
Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
- Items must not have been used or assembled in any way.
- Returns cannot be accepted once the assembly process has begun.
- Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes.
- Mattresses can only be returned if they are unopened. Mattresses, which have been opened, used or slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
- We retain the right to refuse a refund on any item deemed to be unsalable.
- We are unable to accept responsibility for items lost or damaged in transit back to us.
- Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
- Once received the items will be inspected and a refund issued within 14 days.
- We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
- All returns are subject to a collection fee, which will differ depending on size. This will be deducted from your refund.
- Small to medium items are £49, medium to large items £49 - £99, Large to XL £149.
Marble and extending glass tables will be subject to a higher fee due to specialist delivery company.
- To initiate a return please contact us via email HERE
- We will then ask you to send us photographs to verify the condition of the item you wish to return.
8. Storage Storage facilities are not available. Customers are expected to take delivery of their goods within 14 days of us notifying you of its availability. If goods are not taken within this time, a storage fee of £25 per week may be charged for a maximum of 4 weeks after which the order will be deemed as cancelled. This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated that you do not require good until a certain date at the point of order. 9. Colours and Finishes Images and photographs displayed on this website are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality cowhides and may not be uniform in colour or texture and will show natural marks and scars. The colours of the products in our images will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. 10. Guarantee All goods supplied (unless otherwise stated on the specific product description) are guaranteed by the manufacturer for a period of up to 12 months from the date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected. 11. Use of material appearing on the Newby House Interiors website For the purposes of this agreement, 'material' means material including, without limitation, text, graphics and sound material, published on Newby House Interiors website, whether copyright of Newby House Interiors or a third party. The Material may contain inaccuracies or typographical errors. Newby House Interiors makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Material. The use of the website and the Material is at your own risk. Changes are periodically made to the website and may be made at any time. You may download and print extracts from the material of these for your own personal use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the Newby House Interiors website. You shall not copy or adapt the code used to create the website pages. It is copyright protected. Attempting to decipher, de compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website is prohibited. You must not reproduce any part of the Newby House Interiors, or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so in writing. 12. Disclaimer of liability In no event shall Newby House Interiors, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it or as a result of your inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory. We give no warranties of any kind concerning the Newby House Interiors website or the material. In particular, we do not warrant that the Newby House Interiors website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties. 13. Reservation of Title All goods remain the property of Newby House Interiors until payment is made in full. In case you receive goods that you have not paid for you must return the goods as soon as possible or make payment immediately. 14. Variations These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted. 