Receipt by Newby House Interiors of an order via our website does not constitute legal acceptance of an order. Your order, will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.
3. Price & Description of Products Size, weight and product descriptions are given in good faith from our supplier’s information. Occasionally mistakes may be made on price or product description. If a product has been priced incorrectly we have the right to remove the product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel your order and refund or cancel any payments made. E&OE.
4. Payments
Payment of goods are taken in full at time of order, deposits may be taken at our discretion. We accept payment via most major credit & debit cards including MasterCard and Visa. Card payments are processed through our secure PayPal checkout. We accept payment by telephone. We accept cheques payable to Newby House Interiors (cheques must clear before goods are despatched). We also accept payments via PayPal. PayPal payments are only accepted from verified users who have a confirmed address, for more information click here. Please note- we only accept payment in UK Pounds Sterling (£GBP) & All prices are inclusive of V.A.T. 5. Deliveries
COVID-19
Our suppliers are still delivering DHD. This will be done in the safest possible way to your door only. Some may deliver inside which is between yourself and the delivery persons.
Delivery is free in England and Wales. For Scotland, anywhere north of Glasgow and Edinburgh is generally subject to a supplement charge. This is because we are charged extra for these areas by the couriers. As all of our suppliers charge different rates for these areas please feel free to contact us by email and we will be able to give you a price.
Newby House Interiors is an ecommerce company. We do not stock any products they are all dispatched directly to you the customer either by the suppliers own vehicles or by their designated third party courier. You will be contacted and offered a mutually acceptable delivery date. You will be offered an AM or PM time slot and where possible a 2-3 hour time window. You maybe contacted via telephone, text message or email.
Delivery days are Monday to Friday. However it maybe possible to deliver on a Saturday. If so any extra charges would be payable by you the customer.
Goods will be delivered to the delivery address you provide on your order only. Multi-item orders (orders containing more than one item) are always dispatched in their entirety, please consider the longest fulfilment time for an item to be the delivery time of your order. Again there maybe an opportunity to split the delivery if you are willing to pay the extra charges. The one delivery is subsidised by Newby House Interiors. Delivery may not be possible in more remote areas of UK and Ireland. For more delivery info including failed deliveries please see the delivery section page HERE 5a. How goods are delivered Delivery is usually made by a one man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two man services may be arranged if required (there may be an additional charge for two man services). Please note:
- Delivery is to ground floor locations only.
- Some Items may require self assembly.
- It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in.
Cancellations which result from a failed delivery will be refunded less the initial delivery cost incurred by ourselves from the failed delivery. 5e. Delivery TimesFor delivery times please see; HERE. All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We will do our best to inform you of any unexpected delay. We regret we cannot compensate customers for failed deliveries where the problem is outside of our reasonable control. 6. Damaged Goods You should inform us of any faults with the item or packaging as soon as delivery is taken. You will be asked to provide photographic and / or video evidence of any faults before we can deal with your claim. If you are unable to supply a video, we require images from multiple angles to show the full serverity of the issue. All items should be checked for damage before signing for as received in good condition, we are not responsible for damage caused once delivery has been taken and goods have been accepted. If it is not feasible to check all items please sign as unchecked and report any damage within 24 hours in writing, claims will not be accepted if we are not notified within this time.It is your responsibility to take reasonable care of the goods whilst in your possession. Please retain the packaging for all items of furniture, goods must be returned in their original packaging. It is the customer’s responsibility to ensure goods are packaged securely in order to arrive back with us safely.
When an item is deemed faulty and unfit for purpose, we will require any supporting photographic or video evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault / defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.
Please Note:- The majority of circumstances, faulty part/s will be replaced rather than the whole item, whichever is deemed cost effective. In some cases it may not be possible to collect the defective part/s and we ask that customers dispose of the faulty part/s in the appropriate manner.
RETURNS & REFUNDS
We want you to be happy with your purchase, however if you change your mind and wish to make a return you must notify us within 14 days from the date of delivery, in writing, preferably by email and in line with the Consumer Contracts Regulation. Unwanted items must be returned in a fully re-saleable condition in the original, unmarked and undamaged packaging. Please see below.
WHAT CAN YOU NOT RETURN?
We are unable to accept returns on flat pack furniture which has been assembled or part assembled.
We are unable to accept returns of special made and bespoke items.
This includes:-
Old Charm Furniture which is made and coloured to order.
Bradley and Ashmore Antique Reproduction Furniture, which is made and coloured to order.
Any upholstery that is upholstered from a choice of fabrics and chosen by the customer from a swatch. These items are upholstered upon request and cannot be returned.
This includes Desser upholstered furniture but not the non-upholstered items. Lamp tables and coffee tables etc.
If in doubt wood samples and fabric samples are available for all of the above.
RETURNS / REFUNDS
Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
- Items must not have been used or assembled in any way.
- Returns cannot be accepted once the assembly process has begun.
- Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes.
- Mattresses can only be returned if they are unopened. Mattresses, which have been opened, used or slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
- We retain the right to refuse a refund on any item deemed to be unsalable.
- We are unable to accept responsibility for items lost or damaged in transit back to us.
- Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
- Once received the items will be inspected and a refund issued within 14 days.
- We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
- If you wish for us to collect the goods they are subject to a collection fee, which will differ depending on size. This will be deducted from your refund.
- Small to medium items are £49, medium to large items £49 - £99, Large to XL £149.
Marble and extending glass tables will be subject to a higher fee due to specialist delivery company. - To initiate a return please contact us via email HERE
- We will then ask you to send us photographs to verify the condition of the item you wish to return.
