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What Our Customers Say About Us


I just wanted to congratulate you on the timely delivery of my lovely reproduction desk .The driver was very helpful and friendly and the desk was well packaged and in perfect condition. Thank you once again Newby House, and I'm looking through your new product ranges that you have recently added.

G McCarthy

Swindon

 

Hi! I would just like to say that my chairs are lovely, arrived in perfect condition, the driver rang just as you said and at the time he said he would. A great service. Thank you!

Michelle

Durham

Just to let you know my chairs arrived today and look great! Many thanks and best regards


Katie

Wiltshire

 

Having had bad experiences with online suppliers - indifferent telesales people, poor service and even insolvency, dealing with Newby House Interiors was like a breath of fresh air!  We had excellent advice from Ann, prompt attention and an early delivery date.  We shall certainly use them again!

 

Dave and Robbie Adams

Crowborough

 

Just thought I would email you to say how pleased we are with the above cabinet.  It matches our other furniture beautifully. 

  

Paul Horton

High Wycombe

 

Just wanted to thank you for the delivery of my TV cabinet. Excellent quality and beautifully polished. My wife and I are both really pleased with the product and your excellent service.

 

Alastair Sharp

Erdington Birmingham

 

Thank you once again for the excellent service and value for money on our recent purchase from yourselves (oak nest of tables). Great to find you provide quality products and accurate reliable service. Look forward to our future dealings with you.

 

Les and Barbara

Middlesbrough.

 

Dear Ann
 

Many thanks for your help in having our Bradley tables delivered direct from the manufacturer, thus ensuring we received them in time for entertaining our friends from Australia.

You definitely went the extra mile!

Thanks again.

Best Wishes
 

Keith Farmer

Sheffield

 

After purchasing some pieces of your antique replica furniture we have had many compliments on how well it looks in our renovated cottage. With your help and advice it fitted in perfectly and we are now looking forward to furnishing our dining room.

 

Graeme & Lena Sharpe

Knayton, North Yorkshire.

 

Hi Ann,

 

Thank you very much. The nest table has just arrived and looks beautiful.

 

Arnaud, Aberdeen

 

Dear John and Ann

 

Thank you for delivering our beautiful Mahogany Computer Desk so promptly last Saturday morning. We are absolutely delighted, and it looks lovely in our Conservatory. All our friends have commented on it and ask where we bought it from. It is such a lovely piece of furniture and everything that we were looking for. The video that you do to advertise this desk is really helpful and it made up our minds that this was the one we were going to purchase. As soon as we can we will forward you a photo.

 

Again many thanks and we will certainly recommend your company.

 

Paul and Elaine Gaskell

Didcot Oxon. 


Dear Newby House Interiors

We ordered Caxton bedroom furniture and it was delivered to us inside the delivery date quoted. I must admit we saw it cheaper on another site but our friend had bought from Newby House previously and had recommended them to us and I am pleased I took their advice I phoned and spoke to John, who was very helpful and matched the price,

He knew the product inside out, he told me they have been selling Caxton furniture for donkeys years.

I would not buy any furniture now without checking if you sell it first.

Thank you for all your help.

 

Sandra Doxford Hartlepool

 

Hi Ann, The lights have arrived and are now on the wall. They are lovely and well worth the wait.

 

Many thanks for all of your help

 

Mark Paterson

Hampshire

 

Just to say how very pleased we are with your service. Our Caxton bedroom furniture arrived yesterday and looks excellent. We would certainly use your company again. Best wishes to you both.

 

Mr and Mrs J Poxon.

Suffolk

 

We would like to thank you very much for our furniture which arrived a couple of days ago, your service has been excellent, We haven’t unpacked the furniture yet (waiting to decorate) but everything looks fine from a packaging point of view, The delivery driver was polite and courteous.

 

We will most definitely recommend your company and we hope to place further orders with you in the future, It was also most helpful to be able to contact you personally when necessary rather than a customer help desk as with most other companies, and you kept us informed at all stages and met the delivery date which you gave us.

 

Once again many, many thanks.

 

Kindest Regards,

 

Mike Terry.

Doncaster

 

Thank you so much for all the trouble you went to get my really difficult request.  Your customer service is second to none which is very seldom received today.  Thank you so much - watch out for the mail - just a wee thank you, hope you enjoy it.

 

Alvina McNair Farnachty

Moray

 

Dear Ann

We would like to thank you very much for our furniture which arrived a couple of days ago, your service has been excellent, everything looks fine, The delivery driver was polite and courteous.

We will most definitely recommend your company and we hope to place further orders with you in the future, It was also most helpful to be able to contact you personally when necessary rather than a customer help desk as with most other companies, and you kept us informed at all stages and met the delivery date which you gave us.

Once again many, many thanks.

 

Kindest Regards,

Mike Terry.

Doncaster

 

Hello Ann &John I have just put my desk up it is beautiful thank you so much, john you have done an outstanding job I am so glad that I found your web site. Thank you once again.

 

Tina x

Avon

 

Comment: Hi just wanted to thank you for the first class service received from your company, the way you dealt with the order for my furniture to delivery the service was brilliant, I would recommend your company to anyone who wish to purchase furniture. It is rare to get this type of service where the company is actually interested in giving good customer service.

 

Margaret Peacock

Durham

 

Dear Ann

Just a quick note to say how delighted we are with our new dining table. It is absolutely beautiful, and exactly the right size and look for the space we have put it in. It is a very beautifully crafted piece of furniture and we couldn't be more pleased with it. Are there any particular instructions for care of the table?

 

We also wanted to say how helpful and friendly the delivery people were, so that side of things all went very smoothly.

 

It has been a pleasure to deal with you over the table, thank you for all your help; and for helping to ensure such a prompt delivery, well ahead of when we needed it for.

 

Best wishes,

 

Lucy, Bath

 

Hi Ann and team,

 

Just to let you know that the furniture arrived intact on Wednesday afternoon.  We are delighted with it and it looks very nice in situ.

Thanks again for all your help and all the very best to Newby Interiors for 2012.

 

Regards,

 

Declan and Christine 

Cork, Ireland

 

Hi Ann - just to say thank you for all your help over my recent purchases. I am most grateful to you and will certainly be looking over the website in future for any more stock.

 

With kind regards and best wishes -

 

Miranda West Sussex

 

Dear Ann

 

Just want to say that the handle arrived yesterday and was a perfect match.  I really appreciate your help with this and your kindness with not making a charge.  I will certainly a) remember your company and b) also recommend you.

 

Once again many thanks.

 

Kind regards

 

Shandra, Kent

 

The quality of the product, the standard of service we received are of a very high standard. And we could recommend you without reservation. I could not be more pleased at the excellent service I received.

 

Burim, Essex

 

Hello Ann

Our chaise has arrived and we are delighted with it. Although we had problems with the chosen fabric, what we have is perfect in the room setting. The courier was helpful and on time almost to the minute.  Thank you for all your help and we will not hesitate to use you again.

 

Kind regards

 

Peter and Judy, Batley

 

Dear Ann,

Just to say that the units have arrived, and my wife is extremely pleased with them. Thank you for all the help that you gave.

 

Kind regards

 

Michael 

 

Hi Ann,

 

Just to quickly follow up to say that delivery of the chest proceeded as planned today and we're delighted with it.

 

Many Thanks,

 

Lee

 

Hi Ann, just to inform you my conservatory furniture arrived safely on Sat (20 th) everything as ordered, extremely pleased, many thanks, kind regards,

 

Barry

 

Hello 

I took delivery of the chairs yesterday and just wanted to thank you for an excellent service. After being messed about by one of your competitors who, not only wanted a higher price but were going to charge for delivery, I've saved £126 and got the chairs 4 weeks earlier than planned. 

Thanks again.  Very pleased. 

 

John 

 

Ann,

 

Good news, I have now at last got the table together.

Thanks for your patience and help. I understand the suppliers problems with manufacture were nothing to do with you and appreciate you have done all you can during the saga over the last few months. 

We are now very happy with the furniture and would be pleased to shop with you again in the future should we see something we like.

 

Thanks and regards

Martin 

 

Hi Ann,

I have taken delivery this morning of my desk and I’m delighted with it.

The two lads who delivered it could not have been more helpful ie, they keep me informed of the delivery slot at all times and they arrived exactly on time.

The desk was extremely well wrapped {a credit to whoever done it} and was delivered to me without a scratch on it. I must thank you and your team for an excellent product and a truly hassle free experience. It has been a pleasure doing business with you and I will not hesitate to give you anymore business that I might have in the future. Once again thank you for a lovely desk expertly delivered.

 

Many thanks.

 

Thomas

 

Written on: 09/03/2014 

I would like to thank the advisor for the way she organized my order for a number of beds, wardrobes, cabinets etc. I came to Newby via the Internet and then spoke to her on the phone. Unlike the three other bedroom furniture Internet sales organizations I approached, she responded to my questions promptly expertly and her prices were by far the best. 

 

On a service level Newby scored 10 when the others scored less than 5.and in one case minus zero 

 

The advice I was given enabled me to choose good quality furniture, which is now assembled and looks really great. The oak compliments my colour scheme and whilst the Domino bed was not easy to assemble it is exactly what I wanted, a secure solid bunk bed, easily capable of withstanding my grandchildren’s pillow fights, as they get older. (Even adults can sleep comfortably on this one!) 

 

All in all great advice, service, quality and delivery exactly when I wanted it-many thanks 

 

I would recommend this firm to my best friend! 

 

David Barker

Dorset