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Delivery Info

 HOW GOODS ARE DELIVERED

 COLLECTIONS

 DELIVERY ACCESS

 RE-DELIVERIES 

Delivery Times

Delivery will vary depending on which manufacturer your goods are coming from, please find approximate dates below;

 Reproduction furniture; 4-6 weeks (excluding The English Home Collection)

Annaghmore furniture; 4-6 weeks

Billib Clocks; 4 weeks

Bradley Furniture; up to 6 weeks

Desser; 2-3 weeks

Exclusive furniture; 28 working days

G Plan; 6-8 weeks

Jansen; 6 weeks

Julian Bowen; 10 working days

Morris; 4-6 weeks

Relaxateeze: 4-6 weeks

Sweet Dreams; 2-3 weeks

Shankar 7 days

The English Home Collection; 10-12 weeks

Vogue Beds; 2-3 weeks

For other makes allow 4-6 weeks 

Please note: Delivery may vary depending on stock availability, custom furniture including colour matching services can take longer.

 We can call the manufacturers for a more precise date. Deliveries to Scotland or remote areas will take longer.

 All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honor estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

 We deliver to UK mainland, we can also deliver some items to Ireland by prior arrangement with us.

 Delivery Charges Mainland UK 

We offer free* UK mainland delivery on furniture orders over £399 (£400+) for your entire order.

Grandfather Clocks are currently delivered FREE.

Orders under £400 are charged at £29* for your entire order.

*For deliveries to Ireland where applicable, Northern Ireland, Parts of Scotland, Scottish Islands, Postcodes in remote areas, will incur an added delivery surcharge from £49 up to £79.00 regardless of order value.

Some Congestion zones will incur a surcharge.

 You can confirm most delivery charges at checkout using our postage checker. However Items which are marked as free delivery do not apply to these areas and you will be contacted after placing the order with the delivery price. This will need to be paid before delivery. If you are unsure please call before placing an order.

Smaller items may be delivered via parcel post or by courier service. 

Delivery Charges Northern Ireland & ROI WHERE APPLICABLE

Delivery is £85 for items under £400.

Delivery is £55 for orders over £399.

Please note; The goods which are applicable for delivery to Ireland are a 1 man service, for large items you must have someone to assist at the final destination. Delivery is to ground floor locations only.

Some goods we are not able to deliver please call to check before ordering, we do not deliver any glass or Marble furniture off shore.

Smaller items may be delivered via parcel post or by courier service. Some selected items are not available for delivery to Ireland, please feel free to check with us before you place your order.

We do not deliver to Channel Islands, Shetlands, Isles of Wight, Isles of Sicily & Orkney Island. However we can deliver up to the nearest port and the customer will have to arrange onwards delivery.

 

For more information feel free to get in touch with us.

 

Arranging Delivery

On receipt of your product into our distribution center, we will contact you to arrange delivery. You will be offered an initial delivery slot, if this is not acceptable we will offer alternatives. Delivery booking will be made between 9.00am and 5.00pm Monday to Friday a few days prior to delivery. Where possible the booking will confirm whether delivery will be Morning or afternoon. Sorry but no specific time can be given.

Goods will be delivered to the delivery address you provide on your order.

Multi-item orders (orders containing more than one item) are always dispatched in their entirety, please consider the longest fulfillment time for an item to be the delivery time of your order.

Delivery may not be possible in more remote areas of UK and Ireland.

Deliveries in all areas will be made between Monday to Friday. Normal delivery times shall be 8.00am to 1.00pm deemed to be morning and 1.00pm to 6.00pm deemed to be afternoon, unless alternative times have been agreed.

 

How goods are delivered

Delivery is usually made by a one man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two man services may be arranged if required (there may be an additional charge for two man services).

Please note; 

Delivery is to ground floor locations only and generally to your door. You may want to ask a friend for help on the day to carry it to your room of choice.

Some Items may require self assembly.

It is the customers responsibility to properly dispose of all packaging that the items are delivered in. 

Collections 

Alternative delivery options and collections may be agreed by us in writing at the time of the order being placed. 

Delivery Access to Your Premises

If we agree to deliver to your room of choice it is your (the customers) responsibility to provide free and easy access to the ultimate destination of goods supplied by us. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your own cost and risk. If access is in anyway restricted making delivery of the goods to the final destination difficult it is essential that you let us know. You should think in particular about vehicle access, lifts and tight stairs etc. 

Re-Deliveries

Any deliveries which have been booked in and confirmed with customers are expected to be carried out; any failed deliveries will be charged to the customer for re-delivery.