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Delivery Info

Delivery Information United Kingdom

We now offer free delivery to England & Wales on all orders!

Scotland, Scottish Islands, Postcodes in remote areas, Northern & Southern Ireland, will incur an added delivery surcharge from £29 upwards.

Some Congestion zones can incur a surcharge.

Delivery may not be possible in more remote areas of UK and Ireland.

When the item(s) is in your shopping basket, click shopping cart and you can use the postcode checker to see exact delivery price.

Smaller items may be delivered via parcel post or by courier service.

Northern Ireland & ROI
 Only a handful of our suppliers deliver to Ireland. However please ask if there is something you are interested in and we can see what we are able to do for you. We do not deliver any glass or marble furniture off-shore.

Islands

We do not deliver to Channel Islands, Shetlands, Isles of Wight, Isles of Sicily & Orkney Island. However, we can deliver up to the nearest port and the customer can arrange onwards delivery.

For more information, please get in touch.

Delivery Times

Delivery times will vary depending on which manufacturer / supplier / wholesaler your goods come from.

We do add an approximate to the product page, but as this is only general and depends on stock, please contact us for the latest information.

Deliveries to Scotland and remote areas will take longer.  

Custom furniture including colour-matching services can take longer than specified. Usually around 2 weeks.

 All delivery times quoted by us at the time you place your order and after are estimates. We will make every effort to ensure that we honor estimated delivery dates, but it is possible that circumstances beyond our control may cause delivery dates to be changed.

Arranging Delivery

When your order is ready for delivery, the relevant delivery company will call you to arrange delivery. You will be offered an initial delivery slot, if this is not acceptable you will be offered alternatives although they may not always be offered that day and the delivery company may need to call you back at a later date. We encourage all customers to accept the soonest date and make arrangements to be available or have a friend, relative or neighbour available as to not prolong the delivery times.

Delivery bookings are usually made between 9.00am and 5.00pm Monday to Friday a few days prior to delivery. Where possible the booking will confirm whether delivery will be AM or PM.

Goods can only be delivered to the delivery address provided by the customer. Change of address is discretionally and maybe subject to extra charges.

Multi-item orders (orders containing more than one item) are always dispatched in their entirety; when all goods are from the same supplier so please consider the longest fulfillment time for an item to be the delivery time of your order.
However multiple item orders from various manufacturers / suppliers / wholesales will be shipped separately. We can try to have them delivered around the same date / dates but cannot guarantee this will be possible.

There may be an option to split deliveries but this would be at the customer’s expense as there will be extra charges from the delivery companies.

Deliveries in all areas will be made between Monday to Friday. Normal delivery times shall be 8.00am to 1.00pm deemed to be morning and 1.00pm to 6.00pm deemed to be afternoon, unless alternative times have been agreed. 

How goods are delivered

Delivery is usually made by a one-man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two man services may be arranged if required (there may be an additional charge for two man services) At present all marble good’s are delivered by a 2-man specialist delivery crew and will be unpacked and assembled for you. all Mark Webster Furniture is also delivered via a 2 man crew and is unpacked, assembled and rubbish removed, ready for you to use.

Please note; 

Delivery is to ground floor locations only and generally to your door. You may want to ask a friend, family or neighbour for help on the day to carry it to your room of choice.

Some Items may require self-assembly. We try to add on the product page if assembly is required. Sometimes mistakes are made at product input so please check if this affects whether you would want to purchase the relevant items.

It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in. 

Collections 

Alternative delivery options and collections may be agreed by us in writing at the time of the order being placed. 

Delivery Access to Your Premises

If we agree to deliver to your room of choice, it is your (the customers) responsibility to provide free and easy access to the ultimate destination of goods supplied by us. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your own cost and risk. If access is in anyway restricted making delivery of the goods to the final destination difficult it is essential that you let us know. You should think in particular about vehicle access, lifts and tight stairs etc. 

Re-Deliveries 

Any deliveries that have been booked and confirmed with customers are expected to be carried out, any failed deliveries will be charged to the customer for re-delivery. These charges vary from one supplier to another but can be as much as £150. So please let us know if you cannot make yourself available on the day of the delivery to avoid any charges.

Failed Deliveries By Us

Every effort is made to make sure deliveries are executed at the time arranged. However due to the high number of deliveries made each week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain and flood) can sometimes cause delays to these schedules. On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer. We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.