Delivery Info

Contents

1. Stock Status & Pre-Orders

• If an item is marked “In Stock”, see the Delivery Time tab on the product page for the typical lead time.
• If an item is not in stock, the red box shows a due date (when it’s expected back in stock). Once received, delivery follows the normal timeframe in the Delivery Time tab.
• Items with a due date are available for Pre-Order and will be dispatched as soon as they’re back in stock.
• If an item is Made-to-Order, the red status box will state this, and the Delivery Information tab will show the estimated lead time.

2. Where We Deliver

• Free delivery to most of England & Wales, and many areas of Scotland.
• Surcharges may apply for Scottish Highlands, Islands and remote postcodes. These will be shown on the product page or we’ll ask you to contact us for a price.
• Addresses in congestion/ULEZ/LEZ zones may incur a surcharge—we’ll advise before dispatch.
• Off-shore restriction: we cannot deliver glass or marble furniture off-shore.

3. Where We Don’t Deliver

We do not deliver to: Northern Ireland, Channel Islands, Shetland, Isle of Wight, Isle of Man, Isles of Scilly, Orkney Islands, and other off-shore locations not serviced by our couriers.

We can deliver to the nearest mainland port for you to arrange onward shipping.

4. Delivery Times

• Delivery times vary by manufacturer/supplier. The typical timeframe is shown on each product’s Delivery Information tab.
• If the lead time will be longer than stated, we’ll let you know as soon as possible. If you don’t want to wait, you can cancel for a full refund.
• Deliveries are typically Monday–Friday (excluding bank holidays). Scotland and remote areas may take longer.
• All dates we quote are estimates. Weather, traffic, or courier network issues can cause changes. We’ll keep you updated.

5. Arranging Delivery

• When your order is ready, the delivery company will call/text/email to book a date.
• You’ll be offered the first available slot. If that doesn’t work, they’ll offer alternatives (which may mean a different day).
• Bookings are usually made a few days in advance, with an AM (8:00–13:00) or PM (13:00–18:00) window where possible (some areas offer a 2–3 hour window).
• Delivery is to the address on your order. Changes are at our discretion and may incur a fee.
• Multiple items:
  • From the same supplier — shipped together where possible (use the longest lead time as your guide).
  • From different suppliers — shipped separately; we’ll try to coordinate dates but can’t guarantee the same day.

6. How Goods Are Delivered

• Most deliveries are a one-man service to ground floor / your door.
• Please arrange help for heavy items. A two-man service may be available on request (additional charge).
• Some items require self-assembly (we note this on product pages where possible).
• It’s the customer’s responsibility to dispose of packaging.

7. Pallet Deliveries (Kerbside)

• If a product is marked as a pallet delivery, the service is kerbside to the nearest safe point at your address.
• Drivers will unload the pallet; you are responsible for moving the goods from there. The pallet will be left with you.

8. Delivery Access

• If we agree delivery to a room of choice, you must ensure clear access (vehicle approach, door widths, staircases, lifts, etc.).
• If doors/windows must be removed, this must be arranged by you at your own cost and risk.
• Please tell us in advance about any access restrictions.

9. Re-Deliveries & Failed Deliveries

• Once a delivery is booked and confirmed, you must be available. If the delivery fails, a re-delivery charge will apply (varies by supplier and can be up to £150).
• If you cancel after a failed delivery, your refund will be minus the cost we incur for that failed attempt.
• Drivers may attempt delivery to a neighbour to avoid a failed delivery where appropriate (not guaranteed). Tell us beforehand if you do not want this.
• If we’re delayed: despite best efforts, traffic, weather, or network issues can occasionally cause delays (including overnight). We regret we cannot compensate for delays beyond our reasonable control.

10. Property Protection & Damage Claims

• Our drivers (or delivery partners) will take reasonable care. They cannot remove doors/windows or move unrelated furniture.
• Heavy/oversized items may require a two-person service or assistance at delivery (see Sections 6–8 above).
• Report any property damage within 48 hours of delivery and include photos/video. Evidence such as Ring/CCTV is welcome.
• If damage is verified as caused during delivery, we will arrange a repair or make a reasonable contribution to the repair cost.
• Pre-existing damage, fair wear and tear, or damage resulting from restricted/unsafe access or lack of protection are excluded.
• “Not noted on paperwork” will not automatically invalidate a claim if timely evidence is provided.
• We are not liable for consequential losses (e.g., loss of use, missed appointments). This does not affect your statutory rights.