Delivery Information

Contents

1. Before You Order

• Every product shows its stock status as In Stock, Pre-Order or Made-to-Order.
• Estimated lead times are shown on the product page.
• Pre-Order dates are supplier estimates and may change.
• Delivery dates are not selected at checkout. Delivery is arranged once your order is ready.

2. Delivery Areas

• Delivery is available across most of England, Wales and many parts of mainland Scotland.
• Some Highland, remote and rural postcodes attract an additional delivery charge.
• We will always tell you about any surcharge before dispatch.
• Glass and marble products cannot normally be delivered to offshore locations.

Areas we do not currently deliver to

Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Orkney, Shetland, Isles of Scilly and most other offshore islands. BT postcode areas are also excluded unless specifically agreed.

3. Delivery Times

• Lead times vary by supplier.
• All delivery dates are estimates.
• Delays can occur because of manufacturing, shipping, weather, transport or other circumstances outside our reasonable control.
• If a significant delay occurs, we will keep you updated and you may choose a full refund if you do not wish to wait.

4. Booking Your Delivery

• Delivery is booked after your goods are ready.
• The courier will usually offer the first available delivery date.
• Multiple items from different suppliers may arrive separately.
• Changing the delivery address after dispatch may incur additional charges.

5. Delivery Services

• Delivery methods vary between suppliers and products.
• Services may include parcel delivery, one-person delivery, two-person room-of-choice delivery or pallet delivery.
• Any assembly service will be clearly stated on the product page if available.
• Unless otherwise stated, customers are responsible for disposing of packaging.

6. Access Requirements

• Please ensure there is suitable access for the furniture ordered.
• Tell us about narrow roads, staircases, parking restrictions, gated access or other delivery issues before dispatch.
• Drivers cannot remove doors, windows or existing furniture.
• If delivery cannot be completed because access was unsuitable, additional delivery charges may apply.

7. Failed Deliveries

• Please ensure someone is available on the agreed delivery date.
• If you need to rearrange delivery, let us know as early as possible.
• Charges vary between suppliers and are confirmed before payment where applicable.

8. Cancelling After Dispatch

You may cancel your order before dispatch for a full refund, unless it is a made-to-specification product.

If you cancel after the goods have been dispatched, your statutory cancellation rights still apply where applicable. However, you may be responsible for the reasonable cost of returning the goods together with any collection or failed-delivery charges incurred.

9. Property Protection & Damage

• Drivers will take reasonable care while delivering your furniture.
• Please report any delivery damage or property damage as soon as reasonably possible and provide photographs where available.
• We will investigate promptly and, where appropriate, arrange a repair or make a reasonable contribution towards rectifying confirmed damage.

10. Need Help?

If you have any questions before ordering, or need advice about delivery to your address, please contact us before placing your order.

Email: [email protected]
Telephone: 0800 040 7719
Office Hours: Monday–Friday, 10:00 am–4:30 pm.