Stock Items
The stock status of an item will be displayed in the red box underneath the price on product pages. If an item is showing 'In Stock' then please refer to the delivery times tab on the same product page next to product details. This will show the standard delivery time for that item when in stock. When an item is not in stock it will show the due date. The due date is the date that item is due in to the UK suppliers. From that due date, delivery again will be within the standard waiting time shown on the delivery information tab. All items with a due date will be Pre-Order and will be dispatched as soon as back in stock.
Some of the items are made to order, this will be displayed in the red stock status box and again the waiting time will be displayed in the delivery information tab on the product page.
Where can we deliver to?
Most items are delivered free in England, Wales, and most areas of Scotland on all orders.
Some areas of the UK including the highlands, Islands, and postcodes in remote areas etc. will incur a delivery surcharge. If this applies the prices will be indicated on the product page or it may ask you to contact us for a price.
Northern Ireland & ROI
, only a handful of our suppliers deliver to Ireland. However please ask if there is something you are interested in and we can see what we are able to do for you. We cannot deliver any glass or marble furniture off-shore.
For addresses located in congestion zones, we will advise prior to dispatch if there is a surcharge for the address.
Islands
We do not deliver to Channel Islands, Shetlands, Isle of Wight, Isle of Man, Isles of Sicily & Orkney Island etc. However, we can deliver up to the nearest port and the customer can arrange onward delivery.
For more information, please get in touch.
Delivery Times
Delivery times will vary depending on which manufacturer/supplier/wholesaler your goods come from.
We show the standard waiting time on the delivery information tab located on the product pages. These differ between suppliers.
If after placing an order we find the wait time will be longer than stated, we will inform you as soon as possible.
If the lead time is longer than expected and you do not wish to wait you may cancel with a full refund.
Please note delivery days quoted are Monday - Friday and exclude weekends and bank holidays.
Deliveries to Scotland and remote areas will take longer.
All delivery lead times quoted by us at the time you place your order and after are estimates. We will make every effort to ensure that we honor estimated delivery dates, but it is possible that circumstances beyond our control may cause delivery dates to be changed.
Arranging Delivery
When your order is ready for delivery, the relevant delivery company will call you to arrange delivery. You will be offered an initial delivery slot, if this is not acceptable you will be offered alternatives although they may not always be offered that day and the delivery company may need to call you back at a later date. We encourage all customers to accept the soonest date and make arrangements to be available or have a friend, relative or neighbour available as to not prolong the delivery times.
Delivery bookings are usually made between 9.00am and 5.00pm Monday to Friday a few days prior to delivery. Where possible the booking will confirm whether delivery will be AM or PM.
Goods can only be delivered to the delivery address provided by the customer. Change of address is discretionally and maybe subject to extra charges.
Multi-item orders (orders containing more than one item) are always dispatched in their entirety; when all goods are from the same supplier so please consider the longest fulfillment time for an item to be the delivery time of your order.
However multiple item orders from various manufacturers/suppliers / wholesales will be shipped separately. We can try to have them delivered around the same date/dates but cannot guarantee this will be possible.
There may be an option to split deliveries but this would be at the customer’s expense as there will be extra charges from the delivery companies.
Deliveries in all areas will be made between Monday to Friday. Normal delivery times shall be 8.00am to 1.00pm deemed to be morning and 1.00pm to 6.00pm deemed to be afternoon, unless alternative times have been agreed.
How goods are delivered
Delivery is usually made by a one-man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two-man services may be arranged if required (there may be an additional charge for two-man services)
Please note;
Delivery is to ground floor locations only and generally to your door.
Flats and apartments again will be groundfloor delivery. However if there is an elavator, as long as the goods will fit inside, generally delivery can be to the door. Any questions on this, please ask.
You may want to ask a friend, family or neighbour for help on the day to carry it to your room of choice.
Some Items may require self-assembly. We try to add on the product page if assembly is required. Sometimes mistakes are made at product input so please check if this affects whether you would want to purchase the relevant items.
It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in.
Pallet Deliveries
If a product is marked as a pallet delivery, this means that the delivery is curbside. Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the curbside that is safe and keeps the pallet secure. You will be required to move the goods from that point on. Item will be left with the pallet.
Collections
Alternative delivery options and collections may be agreed upon by us in writing at the time of the order being placed.
Delivery Access to Your Premises
If we agree to deliver to your room of choice, it is your (the customer's) responsibility to provide free and easy access to the ultimate destination of goods supplied by us. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your own cost and risk. If access is in any way restricted making delivery of the goods to the final destination difficult, it is essential that you let us know. You should think in particular about vehicle access, lifts and tight stairs etc.
Re-Deliveries / Failed Deliveries
Any deliveries that have been booked and confirmed with customers are expected to be carried out, any failed deliveries will be charged to the customer for re-delivery. These charges vary from one supplier to another but can be as much as £150. So please let us know if you cannot make yourself available on the day of the delivery to avoid any charges.
If you wish to cancel the order after a failed delivery, you will be refunded minus the costs incurred to us from the initial failed delivery.
Our delivery partners may attempt to make the delivery to a neighbour for you to avoid this charge and a failed delivery.
This will be down to the driver on the day and is not always guaranteed. If you specifically do not want an attempt made to a neighbour, please inform us prior to delivery.
Failed Deliveries By Us
Every effort is made to make sure deliveries are executed at the time arranged.
However, due to the high number of deliveries made each week, the difficulties caused by traffic congestion and weather conditions (including snow, ice, wind, rain, and flood) and third-party couriers can sometimes cause delays to these schedules.
On some rare occasions permitted driving hours regulations may force these delays to extend overnight or longer.
We regret we cannot compensate customers for delivery delays caused by events beyond our reasonable control.