Receipt by Newby House Interiors of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit. 3. Price & Description of Products Size, weight and product descriptions are given in good faith from our supplier’s information. Occasionally mistakes may be made in price or product description. If a product has been priced incorrectly we have the right to remove the product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel your order and refund or cancel any payments made. E&OE.
4. Payments
Payment of goods is taken in full at the time of order, deposits may be taken at our discretion. We accept payment via most major credit & debit cards including MasterCard, Visa and American Express. Card payments are processed through our secure Braintree checkout. We also accept payments via PayPal. PayPal payments are only accepted from verified users who have a confirmed address, for more information click here. Please note- we only accept payment in UK Pounds Sterling (£GBP) & All prices are inclusive of V.A.T. 5. Deliveries Delivery is free in England and Wales. For Scotland, anywhere north of Glasgow and Edinburgh is generally subject to a supplement charge. This is because we are charged extra for these areas by the couriers. As all of our suppliers charge different rates for these areas please feel free to contact us by email and we will be able to give you a price. Any postcodes located in congestion zones / ULEZ & LEZ could also incur an additional surcharge. As soon as we are made aware of this, we will inform you to check if you would still like to go ahead with the order based on the charge.
Newby House Interiors is an e-commerce company. We do not stock any products they are all dispatched directly to you the customer either by the supplier's own vehicles or by their designated third-party courier. You will be contacted directly and offered a delivery date. You will be offered a day slot and where possible a 2-3 hour time window. If the date offered is unsuitable, the delivery will go back into planning for a new date generally offered the following week. You maybe contacted via telephone, SMS (text message) or email. Delivery days are Monday to Friday. It maybe possible to deliver on a Saturday, if so any extra charges would be payable by you the customer.
Goods will be delivered to the delivery address you provided on your order only. Multi-item orders (orders containing more than one item) are always dispatched in their entirety, please consider the longest fulfilment time for an item to be the delivery time of your order. Again there maybe an opportunity to split the delivery if you are willing to pay the extra charges. The one delivery is subsidised by Newby House Interiors. Delivery may not be possible in more remote areas of the UK and Ireland. For more delivery info including failed deliveries please see the delivery section page HERE 5a. How goods are delivered Delivery is usually made by a one-man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two-man services may be arranged if required (there may be an additional charge for two-man services). Please note:
- Delivery is to ground floor locations only.
- Flats and apartments. Delivery will be to the foyer unless an elevator is accessible.
- Some Items may require self-assembly.
- It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in.
Cancellations which result from a failed delivery will be refunded less the initial delivery cost incurred by ourselves from the failed delivery.
Our delivery partners may attempt to make the delivery to a neighbour for you to avoid this charge and a failed delivery.
This will be down to the driver on the day and is not always guaranteed. If you specifically do not want an attempt made to a neighbour, please inform us prior to delivery. 5e. Delivery TimesFor delivery times please see; HERE. All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We will do our best to inform you of any unexpected delay. We regret we cannot compensate customers for failed deliveries where the problem is outside of our reasonable control. 6. Damaged Goods You should inform us of any faults with the item or packaging as soon as delivery is taken. You will be asked to provide photographic and/or video evidence of any faults before we can deal with your claim. If you are unable to supply a video, we require images from multiple angles to show the full severity of the issue. All items should be checked for damage before signing for as received in good condition, we are not responsible for damage caused once delivery has been taken and goods have been accepted. If it is not feasible to check all items please sign as unchecked and report any damage within 24 hours in writing, claims will not be accepted if we are not notified within this time.It is your responsibility to take reasonable care of the goods whilst in your possession. Please retain the packaging for all items of furniture, goods must be returned in their original packaging. It is the customer’s responsibility to ensure goods are packaged securely in order to arrive back to us safely.
When an item is deemed faulty and unfit for purpose, we will require any supporting photographic or video evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however, we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault/defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.
Please Note:- In the majority of circumstances, any faulty part/s will be replaced rather than the whole item, whichever is deemed cost-effective. In some cases, it may not be possible to collect the defective part/s and we ask that customers dispose of the faulty part/s in the appropriate manner.
RETURNS & REFUNDS
We strive for your utmost satisfaction with your purchase. In the event that you decide to initiate a return, we kindly request that you notify us in writing within 14 days from the date of delivery, adhering to the guidelines outlined in the Consumer Contracts Regulations. It is our policy not to impose any restocking fees; however, please note that the customer is responsible for covering the return shipping costs. For a successful return, we require the unwanted items to be returned in an unused, fully re-saleable condition, using the original, unmarked, and undamaged packaging. Once the return is approved, we will provide you with the return shipping address. Please refer to the information provided below for further details.
WHAT CAN YOU NOT RETURN?
We have a specific return policy for non-customised goods, allowing returns within a 14-day period from the date of delivery. Unfortunately, any requests for returns beyond this timeframe cannot be accommodated for change of mind reasons.
Please note that returns cannot be accepted for assembled or partially assembled flat-pack furniture. Additionally, we are unable to process returns for specially made, polished-to-order, and bespoke items. This category relates to Old Charm Furniture, Bradley and Ashmore Antique Reproduction Furniture which is manufactured and polished upon order. Upholstery items upholstered from a selection of fabrics chosen by the customer from a swatch also fall under this category. Such items are tailored specifically upon request and are ineligible for return. This includes Desser Cane upholstered furniture, but excludes non-upholstered items such as lamp tables and coffee tables which fall into the 14 day return window. If you have any doubts or require further information, please ask. We offer wood samples and fabric samples for all the aforementioned items.
RETURNS / REFUNDS
To ensure a smooth return process, please adhere to the following guidelines:
Unwanted items must be returned in an unused and fully re-saleable condition, which includes being in the original, unmarked, and undamaged packaging. Please note that the packaging is an integral part of the product, and returns without proper packaging will not be accepted.
Items should not have been used or assembled in any manner. Returns cannot be accepted once the assembly process has commenced.
When returning items, it is crucial that they arrive in impeccable condition, including the packaging. Therefore, please take care to pack them securely, using clear tape to seal any boxes.
For mattresses, returns are only possible if they remain unopened. Once a mattress has been opened, used, or slept on, it cannot be returned. If you wish to test a mattress, please keep it wrapped until you have made a final decision.
Please be aware that we reserve the right to refuse a refund on any item that is deemed unsaleable upon inspection.
While returning items, we cannot assume responsibility for any loss or damage that may occur during transit back to us, as it is the customer's responsibility to send the items.
Upon receipt of the returned items, our team will inspect them, and a refund will be issued within 14 days.
It is important to note that we reserve the right to refuse a refund if the aforementioned conditions are not met. However, please be assured that this policy does not affect your statutory rights.
On some occasions, we may be able to offer a collection service. A collection fee will apply if available, which will be deducted from your refund amount.
Small items are £50, medium to larger items £50 - £149, Large to XL £149+
To initiate a return please contact us via email [email protected] We will then ask you to send us images/video to verify the condition of the item you wish to return. If a return is agreed, we will supply the return address. Newby House Interiors is an online-only store and we do not accept returns to the registered address.
We appreciate your cooperation in following these guidelines and aim to provide our customers with a seamless return experience.
8. Storage Storage facilities are not available. Customers are expected to take delivery of their goods within 14 days of us notifying you of its availability. If goods are not taken within this time, a storage fee of £25 per week may be charged for a maximum of 4 weeks after which the order will be deemed as cancelled. This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated that you do not require goods until a certain date at the point of order. 9. Colours and Finishes Images and photographs displayed on this website are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality cowhides and may not be uniform in colour or texture and will show natural marks and scars. The colours of the products in our images will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. 10. Guarantee All goods supplied (unless otherwise stated in the specific product description) are guaranteed by the manufacturer for a period of up to 12 months from the date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected. More information can be found on our warranty page 11. Use of material appearing on the Newby House Interiors website For the purposes of this agreement, 'material' means material including, without limitation, text, graphics and sound material, published on Newby House Interiors website, whether copyright of Newby House Interiors or a third party. The Material may contain inaccuracies or typographical errors. Newby House Interiors makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Material. The use of the website and the Material is at your own risk. Changes are periodically made to the website and may be made at any time. You may download and print extracts from the material of these for your own personal use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the Newby House Interiors website. You shall not copy or adapt the code used to create the website pages. It is copyright protected. Attempting to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website is prohibited. You must not reproduce any part of the Newby House Interiors, or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form unless we have indicated that you may do so in writing. 12. Disclaimer of liability In no event shall Newby House Interiors, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it or as a result of your inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory. We give no warranties of any kind concerning the Newby House Interiors website or the material. In particular, we do not warrant that the Newby House Interiors website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties. 13. Reservation of Title All goods remain the property of Newby House Interiors until payment is made in full. In case you receive goods that you have not paid for you must return the goods as soon as possible or make payment immediately. 14. Variations These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.