Receipt by Newby House Interiors of an order via our website does not constitute legal acceptance of an order. Your order, will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.
3. Price & Description of Products Size, weight and product descriptions are given in good faith from our supplier’s information. Occasionally mistakes may be made on price or product description. If a product has been priced incorrectly we have the right to remove the product from sale until the price is amended. If it comes to our attention that a customer has placed an order for a product with an incorrect price or description we have the right to cancel your order and refund or cancel any payments made. E&OE.
Payment of goods are taken in full at time of order, deposits may be taken at our discretion. We accept payment via most major credit & debit cards including MasterCard and Visa. Card payments are processed through our secure PayPal checkout. We also accept payments via PayPal. PayPal payments are only accepted from verified users who have a confirmed address, for more information click here. Please note- we only accept payment in UK Pounds Sterling (£GBP) & All prices are inclusive of V.A.T. 5. DeliveriesDelivery is free in England and Wales. For Scotland, anywhere north of Glasgow and Edinburgh is generally subject to a supplement charge. This is because we are charged extra for these areas by the couriers. As all of our suppliers charge different rates for these areas please feel free to contact us by email and we will be able to give you a price.
Newby House Interiors is an ecommerce company. We do not stock any products they are all dispatched directly to you the customer either by the suppliers own vehicles or by their designated third party courier. You will be contacted and offered a mutually acceptable delivery date. You will be offered an AM or PM time slot and where possible a 2-3 hour time window. You maybe contacted via telephone, text message or email.
Delivery days are Monday to Friday. However it maybe possible to deliver on a Saturday. If so any extra charges would be payable by you the customer.
Goods will be delivered to the delivery address you provide on your order only. Multi-item orders (orders containing more than one item) are always dispatched in their entirety, please consider the longest fulfilment time for an item to be the delivery time of your order. Again there maybe an opportunity to split the delivery if you are willing to pay the extra charges. The one delivery is subsidised by Newby House Interiors. Delivery may not be possible in more remote areas of UK and Ireland. For more delivery info including failed deliveries please see the delivery section page HERE 5a. How goods are delivered Delivery is usually made by a one man carrier delivery service, for heavy goods please ensure there is help to unload your goods when they arrive to you. Two man services may be arranged if required (there may be an additional charge for two man services). Please note:
- Delivery is to ground floor locations only.
- Some Items may require self assembly.
- It is the customer’s responsibility to properly dispose of all packaging that the items are delivered in.
Cancellations which result from a failed delivery will be refunded less the initial delivery cost incurred by ourselves from the failed delivery. 5e. Delivery TimesFor delivery times please see; HERE. All delivery dates quoted by us at the time of your order and after are estimates. We will make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We will do our best to inform you of any unexpected delay. We regret we cannot compensate customers for failed deliveries where the problem is outside of our reasonable control. 6. Damaged Goods You should inform us of any faults with the item or packaging as soon as delivery is taken. You will be asked to provide photographic and / or video evidence of any faults before we can deal with your claim. If you are unable to supply a video, we require images from multiple angles to show the full serverity of the issue. All items should be checked for damage before signing for as received in good condition, we are not responsible for damage caused once delivery has been taken and goods have been accepted. If it is not feasible to check all items please sign as unchecked and report any damage within 24 hours in writing, claims will not be accepted if we are not notified within this time.It is your responsibility to take reasonable care of the goods whilst in your possession. Please retain the packaging for all items of furniture, goods must be returned in their original packaging. It is the customer’s responsibility to ensure goods are packaged securely in order to arrive back with us safely.
When an item is deemed faulty and unfit for purpose, we will require any supporting photographic or video evidence available. Once accepted you will be offered a replacement. This will be delivered and the faulty item collected free of charge. No delivery charges for faulty items will be passed to you the customer unless you require a different delivery type to the original delivery. If you chose against a replacement or repair, we will arrange for the goods to be collected. Time scales will vary, however we will endeavour to have them collected as quickly as possible. When the goods are back with us they will be checked for said fault / defect and if found a full refund will be issued. If however no fault is found, any refunds will exclude collection charges.
Please Note:- The majority of circumstances, faulty part/s will be replaced rather than the whole item, whichever is deemed cost effective. In some cases it may not be possible to collect the defective part/s and we ask that customers dispose of the faulty part/s in the appropriate manner.
RETURNS & REFUNDS
We want you to be happy with your purchase, however if you change your mind and wish to make a return, you must notify us within 14 days from the date of delivery, in writing, preferably by email and in line with the Consumer Contracts Regulations. We do not charge a restocking fee, however it is the customer who pays return shipping. Unwanted items must be returned unused, in a fully re-saleable condition, in the original, unmarked and undamaged packaging. Please see below.
WHAT CAN YOU NOT RETURN?
We are unable to accept returns on flat pack furniture which has been assembled or part assembled.
We are unable to accept returns of special made, polished to order and bespoke items.
Old Charm Furniture which is made and polished to order.
Bradley and Ashmore Antique Reproduction Furniture, which is made and polished to order.
Any upholstery that is upholstered from a choice of fabrics and chosen by the customer from a swatch. These items are upholstered upon request and cannot be returned.
This includes Desser upholstered furniture but not the non-upholstered items. Lamp tables and coffee tables etc.
If in doubt wood samples and fabric samples are available for all of the above.
RETURNS / REFUNDS
Unwanted items must be returned unused and in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging.
Items must not have been used or assembled in any way.
Returns cannot be accepted once the assembly process has begun.
Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed using clear tape to seal any boxes.
Mattresses can only be returned if they are unopened. Mattresses, which have been opened, used or slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
We retain the right to refuse a refund on any item deemed to be unsalable.
We are unable to accept responsibility for items lost or damaged in transit back to us.
Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
Once received the items will be inspected and a refund issued within 14 days.
We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
If you wish for us to collect the goods they are subject to a collection fee, which will differ depending on size. This will be deducted from your refund.
Small to medium items are £50, medium to large items £50 - £100, Large to XL £149.
Marble, Stone, Ceramic & Extending glass tables will be charged at £149 due to weight. Additional items (chairs etc) would be charged per item as per above.
To initiate a return please contact us via email HERE, We will then ask you to send us photographs to verify the condition of the item you wish to return.8. Storage Storage facilities are not available. Customers are expected to take delivery of their goods within 14 days of us notifying you of its availability. If goods are not taken within this time, a storage fee of £25 per week may be charged for a maximum of 4 weeks after which the order will be deemed as cancelled. This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated that you do not require good until a certain date at the point of order. 9. Colours and Finishes Images and photographs displayed on this website are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality cowhides and may not be uniform in colour or texture and will show natural marks and scars. The colours of the products in our images will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. 10. Guarantee All goods supplied (unless otherwise stated on the specific product description) are guaranteed by the manufacturer for a period of up to 12 months from the date of delivery in respect of faulty workmanship or materials. Your statutory rights are unaffected. 11. Use of material appearing on the Newby House Interiors website For the purposes of this agreement, 'material' means material including, without limitation, text, graphics and sound material, published on Newby House Interiors website, whether copyright of Newby House Interiors or a third party. The Material may contain inaccuracies or typographical errors. Newby House Interiors makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Material. The use of the website and the Material is at your own risk. Changes are periodically made to the website and may be made at any time. You may download and print extracts from the material of these for your own personal use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the Newby House Interiors website. You shall not copy or adapt the code used to create the website pages. It is copyright protected. Attempting to decipher, de compile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the website is prohibited. You must not reproduce any part of the Newby House Interiors, or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so in writing. 12. Disclaimer of liability In no event shall Newby House Interiors, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it or as a result of your inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory. We give no warranties of any kind concerning the Newby House Interiors website or the material. In particular, we do not warrant that the Newby House Interiors website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties. 13. Reservation of Title All goods remain the property of Newby House Interiors until payment is made in full. In case you receive goods that you have not paid for you must return the goods as soon as possible or make payment immediately. 14. Variations These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.