Privacy and Cookie Policy
Table of Contents
1. Privacy Policy
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section explains what data we collect, how we use it, and your rights.
1.1 What We Collect
We may collect the following information:
- Name
- Contact information including email address and phone number
- Billing and delivery address
- Payment details (processed securely, never stored on our servers)
- Demographic information such as postcode, preferences, and interests
- Other information relevant to orders, surveys, or offers
1.2 How We Use Your Information
We use your information to:
- Process and deliver your orders (legal basis: contractual obligation)
- Maintain internal records (legal basis: legitimate interest)
- Improve our products and services (legal basis: legitimate interest)
- Send you updates or promotional offers (only if you have explicitly opted in — legal basis: consent)
- Contact you for customer service or market research purposes (legal basis: legitimate interest)
1.3 Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data where applicable
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at [email protected] or write to Newby House Interiors, Newby House, Newby, Middlesbrough, TS8 0AE.
1.4 Security
We have implemented suitable physical, electronic, and managerial measures to protect your information against unauthorised access or disclosure. Payment information is processed securely and not stored on our servers.
1.5 Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.
2. Cookie Policy
This section explains how we use cookies on our website, what types of cookies we use, and how you can manage your cookie preferences.
2.1 What Are Cookies?
Cookies are small text files placed on your device to help us provide a better website experience. They allow us to remember your preferences, analyse site traffic, and improve our services.
2.2 How We Use Cookies
We use cookies to:
- Keep track of your shopping cart
- Analyse website traffic and user behaviour
- Remember your preferences for future visits
- Improve website speed and security
Non-essential cookies (e.g., analytics or marketing) will only be set if you give your consent via our cookie banner.
2.3 Managing Cookies
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect website functionality.
2.4 List of Cookies We Use
| Cookie Name | Purpose |
|---|---|
| CART | Stores your shopping cart details |
| CUSTOMER | Encrypted customer ID with the store |
| FRONTEND | Your session ID on the server |
| WISHLIST | Encrypted list of products in your wishlist |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether you consented to cookies |
For more information on cookies, please visit AboutCookies.org.